Very poor service delivery!!!

On 18.01.2015 someone banged my car from behind. He promised me that my car will get fixed as soon as possible. So I was told to get my documentation to them asap for them to be able to assist me which I did. It has been more than two months now with no luck at all. No coms, no nothing and the car that is supposed to be given to someone as a present is still banged. Why should I be the one having all the trouble if someone else didn`t look where they were driving??? what bad service I get from Mutual and Federal!! Do not ever go there cause you will wait till forever to get your car fixed. I have been waiting till forever for M&F to assist me what still to contact me. By the time they do something about my query the quotes I got will be worth nothing and the prices on the pars doubled. I have left messages for Melisa to call me back but my query is not worth while to attend to. Why should I also call after them? Are they not suppose to deliver a reasonable service to satisfy any future and current clients/customers?? <br> <br> Claim Nr ***<br>