WM
Willem M
1 reviews | Active since Mar 2015
02 Mar 2015, 08:54
VERY POOR SERVICE
At the end of November 2014 my son was involved in a 3rd party incident. Him and the guilty party are both with Mutual and Federal. It is now the beginning of March and a claim of some R3600 has not being paid out. This is after several calls from him, myself and our broker. Almost no feedback from them I am also with Mutual and Federal, but this bad service is giving me second thoughts. The claim no is 121 949 094.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
02 Mar 2015, 09:28Hello Willie52,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply02 Mar 2015, 09:28
Official
Hello Willie52,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience