Very poor and slow service

I have a claim Claim No - *** that is being handled for many weeks now, where I complained ,and M&F came back and apologised, saying that their agent dealing with our claim went on maternity leave without telling us. They then replaced this person with Amina Ebrahim who was then supposed to resolve our long outstanding claim. More than a week later I followed up and discovered that Amina Ebrahim did the same thing, because she also went on leave without resolving our matter. Amina just left us hanging in mid-air without telling us that she is also going to vanish from the scene. I then spoke to a lady called Shaeda Nicholas, and it is anybodies guess now when we will be paid out for the damages that M&F's client did to our vehicle.