Very dissapointing .....

I have been with Mutual & Federal for many years and have always had good service with previous claims, but the last claim went horribly wrong. The jewellery I claimed had to be bought fro Auther Kaplan Jewellers. I was misled with the jewellery I bought from AKJ Centurion. An email was sent to M&F to inform them. They said the matter would be investigated. The sent their auditor to collect the jewellery and I was told that the ring would be hand made at another jeweller and not in a cast as the ring from AKJ. The auditor from M&F the personally brought the new \hand made"ring to me only to find out that that also was not true and the ring was also just a cast!!! I the once again emailed M&F informing them that I had really had enough and that they should pay the outstanding amount to me and that I would the purchase the jewellery at a jeweller of my choice. After my theft case was reported and my claim sent to M&F their detective came to question me to make sure it was not a false claim.... but what about all the dishonesty from their side??? After all this not one call from anyone from M&F to apologise for the inconvenience. It is now March 2015 and the money was paid 06/03/15"""