Very Disappointed With Your Service

On Jan 27 2025 I submitted a claim to my insurer Old Mutual. Someone broke into my vehicle stole my laptop, MacBook, damaged my car lock and lock cap.

Old Mutual only paid R5000 for the ****** items though I have comprehensive home content and motor vehicle insurance.

Old Mutual ask me to go a look for a quote to repair my vehicle, after multiple phone calls, and couple of drives to the service provider, I got 2 quotes that I submitted to Old Mutual, about R17 000 and R39 0000, to my greatest surprise after weeks inconvenience Old Mutual does not even bother to call or give an update on the claim, they simply wrote my a short email back saying that they won't pay for the claim because the repair is R2500 and my excess is R5000. The excess that I signed up for was R2500 yet I'm still with 2 quotes ( R17 000 and R37 000), ****** items that I need to replace out of my pocket despite the fact "I have comprehensive insurance".

This is very disappointing