Very disappointed outcome

Claim number ***

Claim was registered for a TV and stove oven.

The TV has never had any issues it stopped switching off hours after loadshedding. The stove oven doesn't switch on and one plate on the stove does not switching on. The items were checked by digicall the feedback received from the insurance assessor is that the stove is old wear and tear no full report on what is damaged and what is causing the stove not to work. Then on the TV because he had it from 2014 the TV is old wear and tear. No report om what is damaged on the TV that's causing the TV not to switching on. Got a call from the assessor he is telling us wear and tear is not covered.

So should we buy new items every 3 years so that we don't get rejected for our contents been old.

I am very disappointed with this outcome that my items are old.