very bad service from there claim department

<p>My husband was in a accedent with a persone the man said it's his mistake so his insurance will pay.... Today a month ago it happend and we are still waiting for mutual & Federal too send fix our vehicle if you phone them there is stories. I spokeep too Nowaal on ********** and she can't talk too a persone nicely so I asked too speak too her supervise and her name is Ellen on ********** she laughed at me when I explained too her that its a mouth that we are waiting too hear any thing from them if I don't pick the phone up and phone them thy will not phone you to tell you what is going on with your claim. I try too phone Ronel on ********** and she is never at her table and she is a SUPERVISOR.... I will never never insure my vehicle through mutual &federal </p>