MN
Mark N
1 reviews | Active since Jul 2021
30 May 2022, 16:35
VERY BAD SERVICE
They knew that the vehicle hire was valid for 30 days and chose to let me know on the 31st day. They made no plans to check a week in advance with the panel beaters to arrange a vehicle to be available. I had to make a call to check on my vehicle just to find out that there's no availability of parts and no expected time of repair. Now I am sitting with no vehicle and paying for a policy where I am not using the vehicle. SO VERY BAD SERVICE
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
01 Jun 2022, 07:40Dear Mark
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply01 Jun 2022, 07:40
Official
Dear Mark
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand