RT
Raymond T
1 reviews | Active since Apr 2021
05 May 2023, 13:21
Very bad experience on a claim.
My vehicle is insuresld by old mutual, never have i had such a bad experience. I was in an accident november 2022 and still to today my vehicle is not ready.parts supp**** by old mutual, wrong parts fitted,very cheap parts fitted and the list goes on.also the 3rd party property damage ia still not sorted out. Very very bad service from old mutual.Would highly not recommend them for any body who cares about there vehicles.
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Old Mutual Insure's replyOfficial
05 May 2023, 14:26Dear Raymond Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply05 May 2023, 14:26
Official
Dear Raymond Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement