LD
Lerato D
1 reviews | Active since Jun 2022
08 Jun 2022, 11:51
Vehicle Insurance
Frustrating dealing with old mutual and doing back and forth. My car was towed 4th of May and it took over 20 days for authorization to be given to the repairs. I'm told it will take another month before I receive my car. And rushed to return the courtesy car as I'm told I only have 30 days yet the delay is on their side. Feedback from them is inconsistent. I don't want them as my insurer once I get my vehicle back. For this premium I pay I'm disappointed
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Old Mutual Insure's replyOfficial
08 Jun 2022, 13:19Dear Lerato
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply08 Jun 2022, 13:19
Official
Dear Lerato
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand