Vehicle Claim Complain

please accept this as a formal complain for the claim i logged on the 28th of October 2019 with Old Mutual Insure .On the 29 SUPER RENEWAL CC (LADANNA) T/A SUPER RENEWAL CC was appointed by Old mutual to perform the assessment and generate quotation for my vehicle which was involved in an accident on the 27th of October 2019 .On the same date i was contacted my Super Renewal representative to bring in the car for assessment which i did immediately.On Thursday 31st Super Renewal emailed Old Mutual a quotation . Old Mutual appointed Prestige assessor to assess the car further on Friday 1st of November . Prestige assessor went Super Renewal to assess the car on Tuesday the 5th of November.Then from this point the delays started where no one called me to provide me with progress update but i have continuously calling both three parties for update .Super Renewals told me that there is nothing they can do until Old Mutual give them go ahead to start fixing the car .Old Mutual keeps on saying they are awaiting Prestige assessor to email them the assessment report . Prestige assessor said the person assessed the car is not in the office but they will ask him to send it when he is back .When pressing them to send it , they told me No we are awaiting Old Mutual to send us a SHELL for us to complete the assessment report .Both this two parties keep on promising to call me back with update and no one ever did since we started with the process. The whole week passed without any tangible progress.Old Mutual eventual sent SHELL to Prestige assessor Yesterday 11th of November and Prestige assessor emailed Old Mutual assessment report . Old Mutual then ccd me on the email with the assessment report sending it to Prestige assessor to do adjustment on the Access from R3000 to R5500.00 When i open the assessment report i was shocked to find out that the total cost of the damage according to the report was R28.06. Another surprising part is why Old Mutual increase the access from R3000 to R5500.00 when i claim whereas on the contract is stated as R3000.00? I Immediately called Old Mutual to explain the report but they said thus what the assessor is saying so if am dissatisfied with the report then i should contact Prestige assessor.I then called the Prestige assessor to explain the report of which the assessor said "Thus my opinion and Old Mutual should decide weather they take it or not".I then explain the Prestige assessor what happened and why the car was like that and he eventually understood me but saying they must appoint another assessor manager in the area to go and check the car and give his view . From there no one contacted me .Today 12th of November i went to collect my car from Super Renewal cause they is no use to leave the car there while Old Mutual does not want to fix it , can 28.06 really fix the car ? shame on you Old Mutual as this is insult,irritating,unwelcoming utterances toward me as your client whom you deduct premium every month .

What i want is for Old mutual to reimburse me all my monthly contribution from the start of the Policy till today or reimburse me all the money i will be paying to fix my car because am busy fixing my car from my own pocket to at least be drive-able .

Failure to resolve my complain amicably so with the above recommendations , will results into me terminating all contracts i have with you altogether because i also have Greenlight Policy with them .

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