tM
thabo M
1 reviews | Active since Oct 2025
29 Oct 2025, 08:59
vehicle claim
I was involved in an accident- the beginning of october & i submitted all the relevant document needed for my vehicle claim. how long it takes for SIU to conclude investigation. Everytime i follow up - i get the same feedback ( still investigation).
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
29 Oct 2025, 09:26Dear Thabo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Oct 2025, 09:26
Official
Dear Thabo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement