DP
Duane P

1 reviews | Active since May 2015

12 Sept 2017, 08:55

Usless Insurance

On the 4th of May, there was a lightning storm, my TV and my PC connected to it where damaged, I logged a claim with my insurance.

They requested i get damage reports to state the issues, which i did.

An assessors claim out and checked the tv and pc, and took the pc with for additional assessment, i advised hi the ups and surge protector where also damaged, but he said he didnt need those.

In the interim someone came to collect the tv to also asses it. ]Eventually after nagging for more than a month, a report came back stating "Natural component failure", " not covered", I logged a complaint as that is absolute BS, provided evidence of blown components on bothn the PC and TV, additional reports from another company stating once again there is clear lightning damage, in the meantime my tv and pc where brought back, but the tv looked like it had been dragged along the ground and had dents on the scree and water marks all over it.

I proved the assessors reports where bogus, and they still after three months of fighting insisted they would stick to original findings!

So they choose to take the reports from company that they pay, which is paid to report in their favor, over valid reports!

and they ignore the fact that their assessors damaged personal property!

So what is the point of insurance with a company that wont pay you out and just gives a BS report from their own companies over two reports from two independent companies that state the same!

I am now laying a charge of damage to personal property, undue stress caused, loss of income due to time spent running around and defamation of character!

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Replies (3)
Old Mutual Insure
Old Mutual Insure's reply12 Sept 2017, 10:31
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest.

Regard’s

Old Mutual Insure Customer Experience

Old Mutual Insure
Old Mutual Insure's reply21 Sept 2017, 10:15
Official

Dear Duane Palm

Response to complaint

Reference number: ***

Claim Number: CLM222694

Thank you for your email, we have investigated your complaint and regret that we are unable to meet your request.

The reason for this is as per the assessors findings the damages are as a result of wear and tear.

Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.

If you are not satisfied with this response, you can refer your complaint to the Short-term Insurance Ombud at *** or ***.

Regards

Complaints Resolution Officer

Abdul Methar

DP
Duane P's update21 Sept 2017, 11:02
Reviewer Update
And that exactly right there is the problem, the assessors report is Wrong!! I have provided two reports from two separate companies AND photos of BLOWN components!! Blown, do you guys understand the definition of that! It means something caused it! IE Lightening! And, what about the water damage and Physical damage caused to my equipment?! I am in the process of opening a ******** case for the damage to my equipment!