Uses UnReliable Dealers

<p>Policy number: ********** 327</p> <p>My car had a Mechanical breakdown at night; I called my insurer Mutual and Federal and they sent someone and my car was towed to a VW Car dealership in Kuilsriver on Saterday evenning and tommorow will mark a full week. I did not nominate the Dealer, it was assigned to me by Mutual and Federal.The dealership never called me to tell me what is wrong with my car and when I call them no one is able to give me an answer they promise to call back but has not returned my call. When I tried to call them again, the lady transferred me before I finished my sentence to a department that did not pick up my call. I was hoping M&M would understand and find out with the Dealer they towed my car to what the hold up is and why don't they care enough to give me a call or take my call when they have had my car for a week. Mutual and Federal has to choose the people they work with better, I have a contract with M&m and I'm dealing with this dealer because they towed my car to this dealer. Imagine if the Dealer had no decency to call me for a week, how long will it take for them to actually do the fixes and will they actualy do the right thing??? Now I will have to incur costs and tow my car to another dealer of my choice who can understand that I need the car; Yet M&M prides tthemselves for having a Towing Service, what is the use of having it if it will tow my car to a dysfunctional dealer like VW Dealer in Kuilsriver???</p>