Useless service when your the victim

The claim against mutual and federal is a 3rd party claim as my wifes bike was in the parking lot of Karo / Toast and corner Cafe parking lot. The owner of Toast then reversed into my wifes bike and knocked it over scratching the bike, breaking the clutch lever and breaking the speedo clocks. The lady then gave me the details of Clive the owner of Corner cafe to lodge my claim against.<br> <br> I then got hold of Clive and he gave me his brokers details only after two weeks was I eventually able to get hold of the brokers who then passed the buck around and eventually i managed to get hold of the insurance company Mutual and Federal. I had to the run around getting quotes to sort out the bike and a vast amount of documents and every turn they made it like i am the ********. <br> <br> Two months later i get a mail saying they are going to do a digital assessment of the bike and I must then take photos, I rep**** how am I going to show the clocks are broken and they said it is fine. The assessor by the name of Willie a very rude person then contact the dealer and fought with them and said my bike must be repaired not fixed and to this day i am still fighting with them to pay 3 months later<br> <br> USELESS