LPBM
Lerato Pertuel Bonny Mashego
1 reviews | Active since Feb 2015
08 Nov 2021, 14:36
Useless service provider
I logged a non motor vehicle claim in the 29th of October. To this day I don’t know the status, I constantly call to check and I’m given the run around. I have also asked for team leaders to intervene to no avail. It’s a ******* service provider only happy to debit premiums. Now I must make my own plan to replace all my rotten food whilst paying for insurance
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
08 Nov 2021, 15:04Dear Lerato Pertuel Bonny Mashego
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply08 Nov 2021, 15:04
Official
Dear Lerato Pertuel Bonny Mashego
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
LPBM
Lerato Pertuel Bonny Mashego's updateReviewer Update
10 Nov 2021, 10:14People run, cancel your policies with this service provider. They are ********, plain and simple. Telling me they can’t pull recorded calls and asking me for names of consultants who called me. I thought this was a reputable company until now, it has all characteristics of a fly by night company. What a joke, *******, nonsensical and unprofessional business.
LPBM
Lerato Pertuel Bonny Mashego's update10 Nov 2021, 10:14
Reviewer Update
People run, cancel your policies with this service provider. They are ********, plain and simple. Telling me they can’t pull recorded calls and asking me for names of consultants who called me. I thought this was a reputable company until now, it has all characteristics of a fly by night company. What a joke, *******, nonsensical and unprofessional business.
Old Mutual Insure's replyOfficial
10 Nov 2021, 12:30Dear Lerato Pertuel Bonny Mashego
As per previous communications on your email address provided on this hello peter complaint note that I was informed by the claims department that they have requested documents from you which they are awaiting for, kindly let us have the requested documents in order to resolve your complaint. we are unable to resolve your claim or your complaint without requested documentation.
Kind regards
Yours sincerely
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply10 Nov 2021, 12:30
Official
Dear Lerato Pertuel Bonny Mashego
As per previous communications on your email address provided on this hello peter complaint note that I was informed by the claims department that they have requested documents from you which they are awaiting for, kindly let us have the requested documents in order to resolve your complaint. we are unable to resolve your claim or your complaint without requested documentation.
Kind regards
Yours sincerely
Yours sincerely
Consultant: Complaints Claims | People & Brand