MH
Marno H

1 reviews | Active since Nov 2022

11 Nov 2022, 17:54

Useless **** Insurance

I lodged a claim on the 17th of september for a vehcile accident and still its on going I recieved a call from the assessor saying that the claim is rejected because I consumed alcohol and was traveling over the speed limit. I did travel over the speed limit but never consumed alcohol on the day of the incident how can you make accutions there was and is no prove of that.

Its a **** insurance and I wont recommend it to anyone my whole experience with them is useless. Been calling to get info from them and all I hear its still ongoing they wont even let you know you have to phone them the whole time. The third party which was involved, backlights did not work, he admited it at the police station yet on the AR they did not state it. Makes you wonder...

After 4 weeks of the accident I had to go to the police station to get the AR and sent it to the assesor he did not even do that. And by that time the 3rd party still did not broight his drivers lisence to the poloce so what makes me think he does not even have a liscense.

Pathetic Insurance.

If I could rate a 0 I would. And about their service I cant complain because their is no service.

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply11 Nov 2022, 18:13
Official
Dear Marno  We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand  
Old Mutual Insure
Old Mutual Insure's reply14 Nov 2022, 12:56
Official
Dear Marno
 
I have sent an email to you, please provide me your policy, claim or ID number so I can investigate. Please respond to my email.

Yours sincerely
Consultant: Complaints Claims | People & Brand