LB
Lissa B
1 reviews | Active since Oct 2018
26 Jul 2019, 13:07
Useless INsurance Company
So after almost a week of no feedback I asked my broker why my claim is taking so long. she told me that she is struggling with Mutual and Federal and also they said they would relaese payment immediatly now 2 days later still nothing I phoned her again and she advised that there was a problem becuase i had a commercial policy with OM with the same bank details. I mean can you believe this nonsense alsoI have a greenlight. Claerly I will cancel everything and tell everyone how **** you guys are. terrible terrible
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual Insure's replyOfficial
29 Jul 2019, 11:13Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Should you require any further assistance, pleased do not hesitate to contact us ***.
Regards
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Should you require any further assistance, pleased do not hesitate to contact us ***.
Regards
Old Mutual Insure's reply29 Jul 2019, 11:13
Official
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Should you require any further assistance, pleased do not hesitate to contact us ***.
Regards
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Should you require any further assistance, pleased do not hesitate to contact us ***.
Regards
LB
Lissa B's updateReviewer Update
29 Jul 2019, 12:01thank you so much
LB
Lissa B's update29 Jul 2019, 12:01
Reviewer Update
thank you so much
LB
Lissa B's updateReviewer Update
30 Jul 2019, 14:32Good day ,
Any updates on my claim?????
Any updates on my claim?????
LB
Lissa B's update30 Jul 2019, 14:32
Reviewer Update
Good day ,
Any updates on my claim?????
Any updates on my claim?????
Old Mutual Insure's replyOfficial
31 Jul 2019, 12:44 Good day Mika As discussed Will advise once the technical error has been resolve with our IT in order to resend the money to the debit account
Old Mutual Insure's reply31 Jul 2019, 12:44
Official
Good day Mika As discussed Will advise once the technical error has been resolve with our IT in order to resend the money to the debit account
LB
Lissa B's updateReviewer Update
01 Aug 2019, 09:23Good day , This has been 4 days since tecnical error. I have no fridge and food is going off.
LB
Lissa B's update01 Aug 2019, 09:23
Reviewer Update
Good day , This has been 4 days since tecnical error. I have no fridge and food is going off.