Useless insurance

Last year I got into a pothole on a rainy night,insured with Old mutual insure, they never picked up my calls at night,I was helped with BMW road assistance. Today I'm trying to get another car insurance because now they increasing their premiums with close to no cover at all. My broker tells me,that she can't get a good quote because I put in a claim,and my car was supposedly written off. Amount of R297k was released for my car. Let's start with the fact that they never assisted me with anything. I was stuck in vaal ,for a whole weekend,because I had to look for a tow truck to rustenburg because my Tyre is a scarce runflat. I paid for the tow truck to the garage because we were in the middle of nowhere. I finally got my Tyre for R3950. Got to Rustenburg took my car for check-up in BMW dealership,they said I needed a wheel alignment too. So I wonder which car was written off,and where did they take that money? I am done with this car insurance,quick to take debits,lousy on even a simple road assistance. Please do not,I repeat,DO NOT have your car insured by them,or anything for that matter🚮🚮🚮🚮🚮🚮🚮😡😡😡🤬🤬🤬🤬🤬