Useless!!!

I was involved in a motor vehicle accident on the 25th of Feb 2022. My vehicle was hit by an Old Mutual client. I immediately began the 3rd party claims process and supp**** all relevant docs to Quest Claims Solutions, who I assume manages this 3rd party claims OBO Old Mutual. On the 24th of March 2022, I received confirmation from Quest that my claim has been approved, and an amount of R107 086.06 will be paid to get my vehicle repaired. I had signed all relevant docs and forwarded this to Quest immediately for Old Mutual to process payment. Isaac Vilakazi and Fazlin Asvat from Old Mutual Insure, I assume are responsible for processing this payment. I have not heard anything from them, nor have I received any payments! This is pathetic service, and I cannot imagine how clients of this pathetic company are being treated.