LT
Lefa T

1 reviews | Active since Aug 2022

22 Nov 2023, 03:38

Unsympathetic and Selfish

This Company along with claim solutions have been giving me sleepless nights for the past 4 Months. Thier client bumped into my car and it affected my finances dearly as I depend on the car to make a living after I had lost my job. Of course I couldn't afford to pay for my insurance and I wasn't getting paid enough. I have my kids who I have to look after and other needs. Since the accident my life got affected.

I have been making a follow up on my claim for the past months as their client is responsible to pay for the damages but they are still withholding the funds. Claim quest solutions did make their investigation and gave the insurer the go ahead to pay but still I'm waiting. I have waited for 4 months and they are telling me that I have to wait for another 30 working days which is more than a month again. They are so unsympathetic and don't have any remores. They don't care how much another person's life is affected. My car is stuck and I can't make a living for Children.

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply22 Nov 2023, 08:48
Official
Dear Lefa  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement  
LT
Lefa T's update24 Nov 2023, 13:38
Reviewer Update
I had to contact you for feedback, a feedback that doesn't benefit me. The Companies will be closing during December. Where will I fix my car. This means you don't care about other people's lives how much they are affected. The only thing that you care about is your delaying tactics that you use and hope for someone to give up and hope they don't claim.