JO
Jacinda O

1 reviews | Active since Feb 2019

14 Jul 2025, 15:53

Unsolicited Robocalls from Old Mutual – No Consent Given

I am receiving repeated cold calls from what seems to be an AI or automated voice system (robocall) on behalf of Old Mutual. These calls are unsolicited — I have never provided my consent to be contacted, nor have I agreed to be on any marketing database for Old Mutual.

It is extremely frustrating to receive these automated calls, especially since there is no easy way to opt out or speak to a real person to stop them. I value my privacy and expect Old Mutual to respect South African data protection laws, including the POPI Act.

I request that Old Mutual immediately remove my number from all calling and marketing databases and confirm in writing that this has been done.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply15 Jul 2025, 10:23
Official
Dear Jacinda 

Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
 
Yours sincerely
ASSESSOR: COMPLAINTS & CONTINUOUS IMPROVEMENT