JP
Jermaine P
1 reviews | Active since Apr 2013
24 Mar 2022, 15:11
************ companies linked to Old Mutual
Let me 1st say thank you to Maritza Cornelius for trying to resolve this. I however have to give Old Mutual a ZERO. Don't be linked to ************ companies yet fail to support client. Please check the google reviews on this company names Motovaps. i took this policy only because it has ties to Old Mutual. thinking if for any reason like now i have issues Old Mutual will step in and be a mediator not a post box or messenger. Maritza is only able to follow up and feedback which means this motovaps gets away with rejecting claims and hiding reports away.
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Replies (1)Old Mutual Insure's replyOfficial
25 Mar 2022, 10:46Dear Jermaine
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply25 Mar 2022, 10:46
Official
Dear Jermaine
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
