Unreasonable Insurance Premium Increase

I am deeply saddened by the way my family has been suddenly treated by our trusted insurer, Old Mutual. We have been loyal customers since the early 2000s, if not earlier. Unfortunately, due to circumstances beyond our control and my understanding of how claims work, we have experienced a shocking increase in our insurance renewal premium by over R2000 this year.

I tried to reach out to the usually great staff and service at Old Mutual, but they informed me that they are unable to assist. They mentioned that they evaluate based on the claims ratio rather than considering our long-term relationship of over 10-20 years with the insurer.

This situation is extremely disappointing. It feels like there is now an increasing burden on us consumers whenever we make a claim. I urge others to be cautious when claiming, as it seems the process has become more challenging and unfair.

Old Mutual, please reconsider this decision and take into account our long-standing loyalty and the unforeseen nature of our claims.

Sincerely, A Deeply Saddened Customer