Unprofessional service

Never being do disappointment with old mutual insurance,I don't know how many time I've complain about date dedication all of the sudden my account is on watch while I never skip any payment their change my debit order date without my permission I spoke to zanele mthethwa from ccs complaint department like I'm getting extra charge from my bank coz everything their dedicate when their no money it extra charge like I'm disappointed with your service.