1 reviews | Active since May 2015
Unprofesional conduct
Mutual & federal forced me to buy form a supplier that has very limited stock. Please not this was not a request, for I was informed where to obtain the goods from i.e. The digital experience. I have two problems with this. This supplier is very uncompetitive in terms of price and available stock and variety. Incidentally I am still waiting for a surround system to be delivered from them, more than a month later. The supplier also misled me into believing that one of the items could not be replaced for it is not sold in South Africa any more. This I found was a lie after finding another supplier that did have stock, and after confronting them, was told that I opted to buy a different product which was never the case. Mutual and Federal does not communicate with its customers and therefore this mess. You also do not get a choice of where to purchase your goods even though you are blatantly **********!! They rather believe the ******* supplier that they most probably get back hands from in order to secure business from them. I always esteemed their integrity, and felt they were a good insurer with moral values. I am deeply saddened by their betrayal.
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
