PL
Paula L

1 reviews | Active since Sept 2013

18 Oct 2015, 19:13

Unhelpful

I purchased a new car and had to collect it on Saturday so phoned Mutual & Federal on Friday evening to see if I could add the new car to my insurance as the car dealership would not release the vehicle without insurance. I was basically told to phone back on Monday morning so sorry for you Mutual & Federal but you lost out & seeing as though I am paying less with the other insurance for a new car than my old one, I am now finding out how much more I have actually been paying when I can get insurance for a lot less with another Insurance company.<br> Very disappointed.<br>

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply18 Oct 2015, 22:07
Official
Hello Paula001,

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience