jJ
jasonreddy J
1 reviews | Active since Apr 2016
19 Mar 2023, 19:06
Unhappy with service
I have submitted a claim for my damage on my tv ans was dealing with sharlene and the claim was approved and was advised that i can not get a cash settlement due to there terms however on my previously settlement I was offered a gift card to purchase a tv of my choice furthermore i am being forced to accept a tv of their standard i want to purchase a skyworth 55 inch tv but i am forced to accept a samsung tv
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Old Mutual Insure's replyOfficial
20 Mar 2023, 09:49Dear Jason
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply20 Mar 2023, 09:49
Official
Dear Jason
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement