tT
tengetilemadonsela T
1 reviews | Active since May 2016
06 Oct 2020, 10:07
Unhappy with Old mutual insurer!!
I am very disappointed with old mutual insurer. Still waiting for Given Monyai to finalize a claim that he received from Moosa Naabie. He doesn't even have the decency to call me back or update me on whats happening. No one answers the phone... I dont have a car and old mutual is dragging their feet!!!! PATHETIC!!!
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Old Mutual Insure's replyOfficial
06 Oct 2020, 10:59Dear Tengetile Sbonsile Madonsela
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply06 Oct 2020, 10:59
Official
Dear Tengetile Sbonsile Madonsela
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand