MS
Matome S

1 reviews | Active since Sept 2020

10 Sept 2020, 13:51

Unhappy client

@old mutual insurance, we are dealing with a monster of insurance. I have pending claim of My house hold as results of theft in my house. I submitted a list of ****** items with prices. They have validators who supposed to check the prices if are correct but what they do underpriced my stuff.

They offer a settlement If less than 25% of everything that I lost. I was never told when I enter into agreement that 100% cover is just cosmetic but not reality. How can I loss so much I get so less from insurance? If Iam insured for R50 000 and suffer loss of 100000 it make sense that I should get 50 000 . It is time for our people to see this tendency. I have a broker but she is sleeping on duty and keep on disappointing . If you have something we old Mutual don’t be sure yo will be shocked when you are gone. Wake up and start to smell a coffee.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply10 Sept 2020, 14:40
Official
 Dear Matome,

Complaint about service  We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this helps with improving our level of customer service continually. We are investigating the complaint and may contact you for more details so that we can finalise your matter as soon as possible.  We look forward to resolving this complaint in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | Retail