Unhappy about the service

<p>I was involved in an accident and i opened a case and alerted M&F. The lady assigned to my claim did not even respond to my emails when i was seeking clarity. The other party's insurance called me to find out about the details, no one from my insurance company did that. Dialdirect had to explain the questions i had which i was supposed to here from my insurance company. I have been complaining on the website but no one ever makes contact to here the complaint. But when it comes to deducting my premiums you are never late. I still need answers from M&F on whether they claimed the excess and other things. I am disappointed. The lady who handled my claim, does not even bother to update me on anything.</p>