UNHAPPY ABOUT THE SERVICE

I joined FNB car insurance which is somehow linked with Mutual and Federal. Had an accident last year on the 24th of September 2014. The third party was wrong because she knocked my car. I did the claim and submitted both mine and the third parties details. I asked them who is responsible for paying the access money since I wasn't at fault and they told me that I have to pay just to make the process move faster instead of waiting for the third parties insurance. and I was promised that I will get my money once everything is done. Its been a year now and it calls after calls and emails trying to get my access money back. Now what bothers me now is the fact that they are now pointing at each other (FNB and Mutual and Federal) as to who is suppose to pay me. But when I joined nobody told me about these differences they are portraying now. I need to be payed my money as promise, but Moyo Thaniwe keeps on forwarding my emails to some other people, and on FNB side Yunus Ismail is sending them back to mutual and Federal. I need this matter taken seriously not like this.