WV
Werner V

1 reviews | Active since Sept 2011

08 Mar 2021, 09:51

Unfair **************

Old Mutual Insure has increased my car premium again when all my family and friends had automatically reduced premiums due to Covid? They also advertise that if you drive less you will pay less, but this is a ****!!! Being disabled and immune suppressed i have been forced to stay home and drive less! Like my previous complaint 5 years ago, they dont look at my no claim history or low risk profile? Either the 10% increase is going to be reversed or some othe agreement is going to be reached or i am going to the ombudsman!!!

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply08 Mar 2021, 09:59
Official
 
Dear Werner 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
Consultant: Complaints Claims | People & Brand