jS
jaco S

1 reviews | Active since Oct 2017

12 Feb 2024, 13:04

Unfair deducted my cars insurance

My cars are insured by Ominsure Old Mutual.17 March 2023 I bought 2 vehicles from Suzuki Clearwater.Before I can finalize the contract I must insure the vehicles then i can drove them out of Suzuki premises.I phone my brokers for insurannce.The lady told me why am I phoning so late.So I told her if she cant help me then King price is willing to help me and I paid them.And on that spot my 2 Suzuki vehicles was insured by King Price.I have Suzuki Clearwater that can be the witnesses.I phoned my broker and he told me old mutual gonna refund me with only R20266.05 because it was my mistake????I never signed a contract that they must insure my vehicles.But I paid on thre 17March 2023 that they insure the cars.I worked out that Old Mutual must pay me back R45 415.94. My contact number *** and Transaction no.***/MR LJ/M/02/MSURE/***3 Mr JHA Smith id *** tel ***. Ive been insured for years with Old Mutual.I Just need Old Mutual to pay my money back.Thanks

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply13 Feb 2024, 10:11
Official
Dear jaco 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Assessor: Complaints & Continuous Improvement