Unfair Claim Rejection and Delayed Settlement – Longstanding Pensioner Client

My mother was initially informed that her settlement claim would be R51,000. However, the official settlement letter stated only R50,000. When we queried the discrepancy, we were told the original amount was calculated incorrectly. This explanation felt dismissive and lacked transparency. Additionally, despite OM Insure’s assurance that Candice Olifant would follow up with us (within 5 business days), we never received any communication from her. Instead, we were simply sent the settlement letter without any further clarification or engagement. This experience has left us feeling frustrated and undervalued as clients. We expected better communication and accountability from OM Insure