TS
Thomas S

1 reviews | Active since Dec 2017

23 Dec 2017, 10:54

Unfair Billing

There was a burglary in my house and then reported the matter to old mutual insure, the matter was reported to the police ( case number 11/11/2017) the insurer promised R38000 +R6713 . To my surprise they now only want to pay me for the the door and not for the home content worth R38000. They only paid R 6713 for the door and not prepared to pay R 38000 for my home content.please help! My policy number is ********** 0

Regards Thomas Semono ********** 447

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply28 Dec 2017, 08:32
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience