NM
Nyiko M

1 reviews | Active since Jul 2024

05 Jul 2024, 17:03

Uncancellable Device Insurance Contracts with Telkom, Omnisure, and Worldwide Advisory Services

These companies are ripping us off with these uncancellable contracts. It's basically a **** because they keep debiting even when you cancel. I took out a device insurance policy with Telkom, administered by Worldwide Advisory Services (Pty) Ltd (FSP License No. 12964).

For months now, I have been attempting to cancel the policy with no success. When I go to Telkom, they tell me to email ***, but they never reply, even after many months. I was also told to call ***, but it is never answered.

I believe this insurance is underwritten by Omnisure (Old Mutual Insure).

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply08 Jul 2024, 14:59
Official
Dear Nyiko 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. 

 
Yours sincerely 
Assessor: Complaints & Continuous Improvement