LM
Luxolo M

1 reviews | Active since Nov 2012

04 Oct 2016, 11:13

Unauthorized debit order

<p>Policy number : ********** 06/01/AA</p> <p> </p> <p>Mutual & Federal sent an authorized debit order on my account for the policy I cancelled with them. The reference number on pay is Ref MF PRM ********** 133 ********** 769422TRANSFER . I emailed and called ********** numerous times with no response. This is bad and terrible service from such an organization I thought its professional</p>

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply03 Nov 2016, 11:48
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience