JB
James B
1 reviews | Active since Mar 2018
08 Feb 2022, 07:22
Unapproved debit order.
Omsure deduct premium - OMSUREPREM*** - from my business account whilst the policy is in H. Gouws personal name. Numerous attempts have been made to get them to cancel the debit order with no success. This is ongoing from April 2021
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Replies (3)JB
James B's updateReviewer Update
08 Feb 2022, 07:34Policy OMSUREPREM-0*1*4*0*9*4*7*8-3
JB
James B's update08 Feb 2022, 07:34
Reviewer Update
Policy OMSUREPREM-0*1*4*0*9*4*7*8-3
Old Mutual Insure's replyOfficial
08 Feb 2022, 08:22Dear James
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply08 Feb 2022, 08:22
Official
Dear James
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
JB
James B's updateReviewer Update
16 Feb 2022, 08:10Despite the response from OM above, and week that passed, the matter have still not been resolved satisfactorily.
They have distanced themselves and sent the following response - not taking responsibility for ensuring they deduct the debit order from their clients account.
" We received a response and hereby advise the business were sold and the bank account details stayed with the business with Mr. Gouws's debit remaining to be debited from it. The client or the broker need to provide an instruction for us to amend the bank details to their personal account.
Regarding the refund you would need to take the matter up with the client due to the bank details being for their business and the policy continued to be debited since before 2020 already. Should you wish to contact the broker their email address is *** or *** and their telephone number is ***"
They have distanced themselves and sent the following response - not taking responsibility for ensuring they deduct the debit order from their clients account.
" We received a response and hereby advise the business were sold and the bank account details stayed with the business with Mr. Gouws's debit remaining to be debited from it. The client or the broker need to provide an instruction for us to amend the bank details to their personal account.
Regarding the refund you would need to take the matter up with the client due to the bank details being for their business and the policy continued to be debited since before 2020 already. Should you wish to contact the broker their email address is *** or *** and their telephone number is ***"
JB
James B's update16 Feb 2022, 08:10
Reviewer Update
Despite the response from OM above, and week that passed, the matter have still not been resolved satisfactorily.
They have distanced themselves and sent the following response - not taking responsibility for ensuring they deduct the debit order from their clients account.
" We received a response and hereby advise the business were sold and the bank account details stayed with the business with Mr. Gouws's debit remaining to be debited from it. The client or the broker need to provide an instruction for us to amend the bank details to their personal account.
Regarding the refund you would need to take the matter up with the client due to the bank details being for their business and the policy continued to be debited since before 2020 already. Should you wish to contact the broker their email address is *** or *** and their telephone number is ***"
They have distanced themselves and sent the following response - not taking responsibility for ensuring they deduct the debit order from their clients account.
" We received a response and hereby advise the business were sold and the bank account details stayed with the business with Mr. Gouws's debit remaining to be debited from it. The client or the broker need to provide an instruction for us to amend the bank details to their personal account.
Regarding the refund you would need to take the matter up with the client due to the bank details being for their business and the policy continued to be debited since before 2020 already. Should you wish to contact the broker their email address is *** or *** and their telephone number is ***"