Unacceptable handling of claim

Hi

Policy no: *** Claim No: ***

I would like to raise a formal compliant with the regards to how Old Mutual Insure has handled the claim.

Claim was logged on the 22nd April and i still don't have a car to this day and have no ETE on the repairs. The repairs have been dragging for almost 3 months and regardless of all my escalations old mutual has not intervened nor made effort to ensure i am mobile as a client.

The panel beater places the blame on old mutual for requesting alternative parts and old did this at the expense to me as a client as i still don't have a car.

Please provide feedback on how this gets resolved urgently as this cannot continue this way