Unacceptable Delays and Poor Communication Regarding Fire Claim

I am writing to express my extreme dissatisfaction with the handling of my insurance claim (logged on 20/02/2026) following a fire incident. Despite assessments being completed, the service since then has been non-existent. Key issues: Failure to Provide Policy Benefits: My policy includes security services for the property. Despite requesting this as my house is currently vulnerable, my file handler failed to secure these services. Financial Loss: Because the insurer has failed to provide the security benefit, I am forced to spend approximately R150 every day to personally travel and ensure the property is safe from vandalism. Lack of Accountability: Last week Friday, I requested my file handler to formally log a complaint to escalate this matter. No complaint was logged. I followed up again this past Monday, and my file handler has now stopped responding to my communications entirely. Required Resolution: I am no longer willing to accept radio silence while my property remains at risk. I require the following immediately: Immediate escalation of my claim to a senior manager. Activation of security services as per my policy benefits. A formal status update on the progress of my fire claim repairs. Reimbur*****t for the daily travel costs incurred due to the insurer's failure to provide the contracted security benefit.