UNACCEPTABLE DECLINE

We have lived in the same home for over 25 years and this is the first time we have had rodent destruction to my horror. I have also had jewellery damage and now AllSure Policy (Non-Motor Claims) has become a problem. We have been paying this insurance for over 25 years as well - QUICK TO GRAB OUR MONEY MONTHLY but when it comes to a claim, IT IS NO A MAJOR PROBLEM. This is totally unacceptable. The e-mail reads "rust, mildew, corrosion or decay". IN OUR CASE THIS DOES NOT APPLY so it is totally irrelevant. Just put pen to paper and write anything to avoid paying out. Also "roots or ****s" - our claim has NOTHING TO DO WITH any of the aforesaid!!! This is only our second claim over a long period of time. Car ******, burglary with 6 killers invading our home at gunpoint resulting in huge loss. ALL linen ****** but now the insurance has a problem with our claim.