rG
rene G
1 reviews | Active since Oct 2013
28 Feb 2024, 14:18
Unacceptable
We bought our house in 2021, with an Value that was approved by STD Bank. Based on this Value, the property was insured. The premiums was increased annually (8%). We had a burst pipe, and got a quote for the damage. The assessor came to assess. Our Broker followed up regarding the claim and said that according to the Assessor calculations the property under insured with 52%! and they will deduct this shortfall off the claim amount???????
how are we suppose to know that the property under insured ?? this is totally UNACCEPTABLE to say the least!
After all these years with OMI, it's time to change!
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
28 Feb 2024, 15:01Dear Rene Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply28 Feb 2024, 15:01
Official
Dear Rene Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement