Unable to communicate with Claims - Old Mutual Insure

It is totally impossible to get through all the voice recorded options to speak to a knowledgeable person in the claims department of the Old Mutual Insure. I called them with a burst geyser problem stating that this is causing further damage to the property that the company will have to pay for, but I am still waiting to hear from them regarding a handler and when the problem will be dealt with. This is terrible service and a lack of communication on the part of Old Mutual Insure. I will certainly not be recommending them or renewing my policy with them!!!!