IW
Inshaaf W
1 reviews | Active since Jul 2024
28 Aug 2025, 11:24
*****ulent debit order
I am not an old mutual client and do not hold any policies or insurance with OM. My bank account was *****ulently debited by OM twice on 26 Aug with no debit order mandate in place. How did OM get into my bank account without a mandate or approval. This must be *****ulent activity.
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Old Mutual Insure's replyOfficial
28 Aug 2025, 11:48Dear Inshaaf
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details.
Yours sincerely
ASSESSOR: COMPLAINTS & CONTINUOUS IMPROVEMENT
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details.
Yours sincerely
ASSESSOR: COMPLAINTS & CONTINUOUS IMPROVEMENT
Old Mutual Insure's reply28 Aug 2025, 11:48
Official
Dear Inshaaf
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details.
Yours sincerely
ASSESSOR: COMPLAINTS & CONTINUOUS IMPROVEMENT
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details.
Yours sincerely
ASSESSOR: COMPLAINTS & CONTINUOUS IMPROVEMENT