UBI SERVICE EXCELLENCE THANKS TO STEFAN VAN DER MERWE. UBI however need to communicate via the App to ensure clients understand submissions must be in by the 15th! I have lost 3 months worth of rebates due to lack of information having submitted for 4 m

The UBI WattsApp application is fabulous. It affords clients to register odometer readings on WhatsApp and receive discounts based on mileage for the month. This high 5 goes out to Stefan van der Merwe and the online team (call centre included) for their prompt response and ability to answer queries correctly immediately or put customers onto the right person to resolve (same day, under 4-hour turnaround! Impressive).

There is a 'BUT' - since the UBI App launched (4 months ago now), I have completed the readings every month for 4 months, yet only this month did I get a discount though the vehicles are scarcely driven - NO ONE explained nor communicated that it must be submitted by the 15th of the month to be eligible for a discount. THis month is the first month I received a notification which is why I queired the prior months. I have been submitting on the 20th of each month (as this is when it started) and the App did say to submit by the end of every month initially. Am so unimpressed as it is about R1,800 of lost rebates for me across the months and given wee have 3 cars registered,