CD
CECELIA D
1 reviews | Active since Dec 2012
17 Feb 2021, 05:57
UBI Motor Section Monitoring of travelling
I was not given my monthly discount for December 2020 motor car section. The system used is challenging for us older folk who are technically challenged!
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Old Mutual Insure's replyOfficial
17 Feb 2021, 08:55Dear Cecelia
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply17 Feb 2021, 08:55
Official
Dear Cecelia
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand