AL
Andre L
1 reviews | Active since Sept 2022
09 Sept 2022, 10:22
Truly pathetic
If I could give this company a worse rating I would. Truly pathetic. Just do NOT do business with them. The claim was started in May 2022 and as of today 9 September 2022 it is still not done. I submitted quotes as requested (I had to pay for the quotes out of pocket). They then decided it was not right and changed the amount, on top of that they also decided to pay only 70% of their thumb suck amount which ended up being 53% of the costs to repair the vehicle. OH again, I have not seen a cent!!
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Old Mutual Insure's replyOfficial
09 Sept 2022, 15:32Dear Andre
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly assist with the claim number in order for me to direct your complaints matter through to the correct department. Yours sincerely Consultant: Complaints Claims | People & Brand
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly assist with the claim number in order for me to direct your complaints matter through to the correct department. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply09 Sept 2022, 15:32
Official
Dear Andre
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly assist with the claim number in order for me to direct your complaints matter through to the correct department. Yours sincerely Consultant: Complaints Claims | People & Brand
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly assist with the claim number in order for me to direct your complaints matter through to the correct department. Yours sincerely Consultant: Complaints Claims | People & Brand