MH
Maynie H
1 reviews | Active since Jan 2016
14 Nov 2019, 13:20
Travel insurance that doesn’t work !!!!
I recently visited the USA and took out travelsure insurance as I am 63 years old and was concerned about having no medical cover. During the first week there I broke a tooth, contacted them and they told me I was covered and that I should pay the dentist , send them a copy of my proof of payment and a copy of my plane ticket which I duly did and have done 4x now !!! I also phoned them and they gave me another email address to send the information to again, which I did , 4x again!!! I would hate to know what would happen if I had landed up in hospital with large bills !!! People should be warned against this as it could lead to huge financial burdens in a strange country !!!!!
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Replies (2)
Old Mutual Insure's replyOfficial
14 Nov 2019, 14:09Dear Maynie
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Insure for investigation. One of their consultants will be contacting you directly to assist.
Regards
Carol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Insure for investigation. One of their consultants will be contacting you directly to assist.
Regards
Carol Olckers
Old Mutual Complaints Management
Old Mutual Insure's reply14 Nov 2019, 14:09
Official
Dear Maynie
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Insure for investigation. One of their consultants will be contacting you directly to assist.
Regards
Carol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Insure for investigation. One of their consultants will be contacting you directly to assist.
Regards
Carol Olckers
Old Mutual Complaints Management
Old Mutual Insure's replyOfficial
15 Nov 2019, 16:37Dear Maynie
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Old Mutual Insure Customer Experience
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Old Mutual Insure Customer Experience
Old Mutual Insure's reply15 Nov 2019, 16:37
Official
Dear Maynie
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Old Mutual Insure Customer Experience
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Old Mutual Insure Customer Experience