Totally Disgusted with shocking service

<p>I have been and M&F short term insurance policy holder for years. I recently put in a claim when my car got damaged with the last riots on the N1 South just past Grasmere toll plaza. Claim was handed in and I was advised to take my car to the drive in centre. Which I did. Sent in the documents as requested and arranged with the panel beaters for the booking. Today the booking day to my surprise I get to the panel beaters and my claim has not been authorised. I inform my broker and he has tried his best to get it approved. Apparently M&F are the only insurers that don’t cover for riot damage. We found out that King Price does. I pay you M&F my insurance premium and this is what service I get. I’m took my insurance from you, not SASRIA. Now this means that I don’t get car rental because you don’t want to wait to get your claim back from SARIA. We won’t leave this here. I’ll be making a BIG complaint with the ombudsman.</p>